Not to knock his design skills, but the in-house system administrator is probably not the best web designer. Maybe your firm is lucky to have creativity and raw troubleshooting horsepower locked into a 5'10" frame, but for better or worse, most system administrators probably couldn't do it all, even if they wanted to. And, even though the younger set of tech support people love to try to do it all, the older and more experienced system administrators value the ability to take a minute or two of uninterrupted time with a cuppa coffee.
That said, the in-house system administrator is a great asset to any organization, so we're proposing that he or she may be better utilized creating the next-generation infrastructure needed to move business to the next-level. So that means researching new products, trying them out, recommending which brand of laptop the executives should buy, rushing in just in time to avert a network meltdown, physical network topology mapping and troubleshooting... stuff like that.
A "remote system administration" service such as that offered by Transparen, can enable clients to work efficiently without subjecting the in-house system administrators to too-frequent interruptions. Because, while it is pleasant to respond to emergencies, it may detract from core mission-critical tasks such as IT architecture planning, deployment planning, contingency planning, backup architecture testing, network upkeep, and other systems development assignments.
Who this is for
Companies with 1-30 computers wishing to have access to high-quality system administration and/or technical support, without the overhead of a dedicated person to provide this service. Companies which see rapid growth on the horizon, who wish to promote their in-house system administrator to a role such as IT Director or IT Architect.
What you get
- 24 hour per day, 5 day per week technical support through remote access technology such as GoToAssist and GoToMyPC.
- Telephone support during North American business hours
- Competent system administrators handle MS Exchange Administration, user accounts, and other duties
- Linux and Windows server operating systems are supported
How you pay
Pay a low monthly fee per computer, with a minimum 3 month subscription.
