Advantages of Desktop Tech Support

1. It lets you concentrate on your real business.
2. If you don't pay a small amount now, you'll probably pay a much larger amount later (e.g. data recovery after hard drive crashes).
3. Software works better when its tended by professionals.
4. Someone needs to know how the computer systems work.
5. Staff expect to have tech support.
6. If everyone had to know how to do system administration, they'd all cost more per hour.
7. Computers make you more efficient, but only if you do not have to constantly spend your own time fixing them.
8. Computer downtime looks unprofessional - and tech support helps to reduce downtime.
9. Computers need maintenance, and only the tech support staff will spend the time needed on a regular basis.

Advantages of Remote Desktop Support

1. System administrators are expensive but they work quickly, so there's no sense in hiring one full-time if the work can be done in a few hours.
2. Ideally system administrators need to oversee 150-200 computers.
3. There's no reason the 150-200 computers must all be in the same building, because the Internet brings everything closer.
4. System administrators work 24/7 and are constantly on call - but in exchange for that, they also enjoy the privilege of working from home sometimes.
5. You wouldn't want system administrators crawling around anyway, especially after hours, unless there was a physical problem needing immediate attention.  For desktop support - remote is perfectly adequate.
6. By offering support remotely, we can keep your costs lower - WAY lower.